Damaged Goods

We make every effort to check each individual book before we package and dispatch orders as we know the frustration and disappointment in receiving a flawed book. We accept that mistakes and incidents can occur during this process. If you receive a wrong item or an item purchased incurs any damage in transit, we will replace the item with a new one where possible. In the event that we cannot replace an item, we will issue a refund.

Please be aware that not every flaw is considered by us to be ‘damage’. If you feel you have received a damaged book, please get in touch with us at enquiries@inkstonebooks.com and we will assess the damage. Any claims must be submitted to us – with evidence – within 14 days of delivery. We review each concern on an individual basis but the below are our general guidelines.

Does Qualify As Damage

  • Significant damage over to outer book – tear, rip, cut, scratch, dents or excessively crushed edges/corners etc.
  • More than one ripped or bent page that affects the content of the book
  • Significant stains, discoloration, residue or marks etc. that cannot be removed
  • Wrongly signed or unsigned items that arrive other than advertised
  • Production defects that impact the ability to read the story – missing pages, words blacked out, etc.
  • Incorrectly folded dust jackets
  • Extreme blur to stencilled edges
  • Water damage

Does Not Qualify

  • Light scratches, marks or removable residue etc.
  • Minimal creasing, wrinkles or dents etc. to the book or dust jacket (including corners)
  • General shelf wear
  • Loose or misaligned dust jackets
  • Unevenly sprayed/blemished edges or bleeding onto pages
    • Please note: edge spraying/stencilling is frequently done by hand, and so spray variations, colour variations, light marks etc. are common and to be expected.
  • Pages lightly stuck together due to edge spraying, which can be separated with no damage to pages.
  • Small chips (missing colour) on sprayed edges
  • Slight blur to stencilled edges
  • Wavy pages
  • Manufacturing imperfections such as imperfect foiling to boards or jackets, light marks on pages that do not prevent text being read, etc.

In the event that we determine that you have received a damaged copy, we will work with you to issue a replacement or refund where appropriate. We may not issue a refund until the faulty copy has been returned to us, or until you have destroyed/defaced the book in a way that renders it unsellable, and provided proof to us.

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