If you have any concerns, please feel free to contact us at [email protected].
About Inkstone Books
The personal information we collect, how we collect it, and why
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Comply with any legal obligations we have, such as calculating taxes
You will be required to create an account when checking out. We will store your name, address, email and phone number, which can be used to populate the checkout for future orders.
We may also use all of the above information to establish, exercise and defend our legal rights. The lawful bases on which we rely upon to do such are where it is necessary for compliance with a legal obligation and where it is in our legitimate interest to establish, exercise or defend our legal rights.
Our legal basis for processing personal information
We only ever use your information in line with applicable data protection laws – in particular, the EU General Data Protection Regulation (GDPR). Consequently, we only use it where we have a legal basis to do so. Under GDPR, these are the general legal bases for which we process your personal information:
Consent – you have given us consent to process your personal information for a specific purpose that we have told you about.
Performance of our contract – processing your personal information is necessary for a contract you have with us, or because we have asked you to take specific steps before entering into that contract.
Legitimate interests – processing your personal information is necessary for our legitimate interests or those of a third party, provided those interests are not outweighed by your rights and interests (including where processing is required to comply with or enforce a legal obligation).
Your rights and choices
Under GDPR, as a user of our Website or purchaser of our Products, you are entitled to certain rights. There are circumstances in which your rights may not apply. You have the right to request that we:
- Provide you with a copy of the information we hold about you.
- Update any of your personal information.
- Delete the personal information we hold about you.
- Restrict the way in which we use your personal information.
- Stop processing your data if you have valid objections to such processing.
- Transfer your personal information to a third party.
For more information on your rights and how to use them, or if you would like to make any of the requests set out above, please contact us via [email protected].
As a security measure, we may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information.
How long do we store your personal information?
We are legally required to retain financial and transaction data for a minimum period of 7 years for tax, audit and accounting purposes. While you many request to have all personal data deleted, we are required by law to keep any information that will allow us to provide authorities with the above information. We will delete all data after the statutory 7 year period is concluded.
Additionally, if there are any issues with your account at the time you request deletion, such as an unresolved dispute, we will retain information until the issue is resolved.
Any Third Party Providers that we utilize will keep your personal information stored on their systems for as long as is necessary to provide the relevant services. If we terminate our relationship with any Third Party Providers, we will ensure they securely delete all personal information they store.
When do we share your personal information?
We may disclose your information for certain purposes and to third parties, as described below:
Third Party Providers: We use certain companies, agents or contractors (Third Party Providers) to perform services on our behalf or to help deliver our services to you. This includes, but is not limited to, payment providers to process transactions, marketing and newslettering software, and shipping companies. In the course of providing such services, these providers may have access to your personal information. We do not authorise them to use or disclose your personal information except in connection with providing their services to us.
Security of your personal information
We have multiple procedures in place to protect and secure the information we collect. We are committed to protecting personal information from loss, misuse, disclosure, alteration, and unauthorised access and we take every reasonable precaution to safeguard the confidentiality of personal information.
Due to the lack of complete security when transmitting information over the internet, we cannot guarantee the security of your information transmitted to us and you acknowledge that any transmission is at your own risk.
If you do opt in to receive marketing communications, then you can click to unsubscribe at any time by following the relevant link in those communications. If you choose not to receive this information we will be unable to keep you informed of new products and promotions.
Regardless of your decision with regards to marketing communications, if you purchase a product from us you will receive emails including, but not limited to, delivery updates and purchase confirmations.
We may send you communications such as those which relate to any product or service updates or conduct surveys. These communications are to effectively provide you with optimal service and to grow the business.
If you have any questions or concerns about how we handle your personal information, please contact at [email protected].
If you are unsatisfied with our response to any data protection issues you raise with us, you have the right to make a complaint to the Information Commissioner’s Office (ICO). The ICO is the authority in the UK which is tasked with the protection of personal information and privacy.